99.9% industry standard – what does that mean?
This refers to the amount of “up-time” that is guaranteed – usually meaning server up-time. So, non-maintenance/unexpected downtime is 0.1% or less.
Google and Microsoft guarantee 99.9%. FOCUS guarantees 99.9%. We strive for 100%, and I am sure all IT companies do too.
So how much downtime does that translate to in a year?
99.9% = 8.76 hours
99.95% = 4.38 hours
99.99% = 52.56 minutes
99.999% = 5.26 minutes
For example, in 2015, FOCUS experienced a total of 3.5 hours of interrupted FOCUS access at various points throughout the year. The servers were not down, but we had application errors. That translates to about 99.96% up-time.
For 2016, so far, it’s 15 minutes. We continually work to address processes that can slow the system or make it unavailable and eliminate or reduce the occurrence.
Maintenance is required by all software programs and therefore not counted in the 99.9%. Our updates have taken 10-15 minutes. We notify our customers when scheduled downtime for maintenance will occur. This happens after 8 pm and before 7 am, EST and is excluded from the up-time guarantee.
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