Should we go to the cloud?

FOCUS is a Software as a Service Application – in the cloud.  Accessed via the internet and hosted/maintained/secured by  Integrity IT.

I interviewed Integrity IT’s partners about pros and cons of going to the cloud.  Here’s what they said when asked “Should we go to the cloud?”.

We get this question all the time and the answer is yes & no.  There are many cloud options that make sense.  Most of our customers have a mix of both cloud and on premise IT services which is what is referred to in the industry as a Hybrid Cloud approach. We take the same approach with all our customers – evaluate each specific situation to determine if it makes sense to consider a cloud solution and if it pasts the test of “would I do this if it were my business”.

Cloud solutions are generally the best fit in the following scenarios

Small or very large number of users.

Largely remote work force with need for real time collaboration

Geographic (multi-region) data redundancy

Geographic (multi-region) compute redundancy

SaaS (Software-As-A-Service) Application (depending on up-time/availability requirements) – FOCUS is a SaaS with up-time guarantee of 99.9%

Security Filtering solutions

E-Mail Hosting (40 or fewer users)

Companies that provide services that require drastically varying computer workload demands

Need to scale up / down very quickly to respond to market demands

But isn’t the cloud supposed to cost less?

Not necessarily.  Depending on the situation and your overall IT needs. A big factor in this is the situations listed above and your risk tolerance – what is the cost of downtime and disaster recovery.  Total loss of a building where the infrastructure is would be catastrophic to a business, but the probability is low.  Large companies often know exactly what being down costs them, and it might be in the millions, so they benefit greatly from cloud services.

FOCUS data is backed up more than once daily and to more than one physical location, so downtime would be minimal in times of disaster.  Servers are monitored 24/7/365(6) and the worry of data integrity, backups and recovery are on us, not you.

What is not controlled by FOCUS|Integrity is your internet access and perhaps your devices.  With the ability for remote workforce (case managers, clinicians, therapists, supervisors), most likely not everyone is affected.  There are backups to have in place, like pay-as-you-go cellular hotspots and battery backups for routers and modems.

Values

FOCUS Technologies was created by Integrity IT in January 2015 after the launch of FOCUS-CSS electronic record and wavier management system.

What drives Focus Technologies|Integrity IT?

Every business is ultimately defined by its core values; that’s why at Integrity IT we made our first core value service.

Our goal is that the people we interact with every day – our customers, our vendors, and our staff – will be respected and treated with value.  Getting that piece right leads to relationships – our second core value.  We aspire to long-lasting business partnerships where we help our clients advance in business through the power of IT done right.  Long-term consistency in those two values requires a culture that pursues accountability – our third core value. Whether it’s quality assurance testing and service level agreements or simply our spoken word, our goal is to only make promises we can keep and to deliver on what we say.  These are not easy goals, but they are the goals that deliver the best of the best to our clients, so we pursue them with tenacity – our final core value.

At Integrity IT, we are driven to be the best provider of technology support and services, so we celebrate success stories and always look for ways to improve.

#service     #relationships     #accountability     #tenacity

Are you nervous?

Does using a cloud based application for your records scare you?

The benefits of software, cloud and managed services are too large to ignore and that is why they are growing so fast.  Data and analytics in the cloud is growing quickly in the healthcare industry with more than 63% of hospitals using the cloud.

Reasons include

  1. Speed to Implementation
  2. Better Information Visibility
  3. Improved Data Security
  4. Worldwide Access to Applications
  5. Centralizing Data (across multiple sites)
  6. No more “one-stop shop” to meet needs

It is understandable how hiring someone else, maybe even out of state, to take care of your data creates some nervousness.  It is a long-term partnership and you must get to know your service provider.

So the best advice is to learn more about the company offering the services.

  1. How many people own the company?
  2. Are the owners involved?
  3. Are they financially stable?
  4. Do they do more than cloud service or one product?
  5. Are they experts in their field?
  6. Can you trust them?

FOCUS is a cloud based application.  The parent company is Integrity IT.  Integrity is not just a cloud provider, it is an IT company with diverse skills, expertise, services and customers.  The company is in good financial standing, has 6 active partners, 35 employees and provides IT services to about 500 customers (150 utilizing managed services).  Integrity experiences 95+% retention in both customer and employees.  Integrity IT is registered with the Better Business Bureau and Commerce Lexington.

With FOCUS, you are relying on a company owned by several people where each one is serious about their commitment to the company.  The best way to make your decision might be getting to know our partners and employees – we welcome visitors!